Exploration of specimen collection process improvement in clinical laboratory department of a grade A tertiary hospital

  Background   The improvement of hospital informatization level has brought much convenience to the society. However, the conflict between the traditional examination process of the outpatient service and the current progress in informatization increases gradually, so it has become an urgent task to reform the examination process.

  Objective  To solve the problems of serious patients congestion and long waiting time at the specimen collection center of the clinical laboratory department by optimizing and reforming the specimen collection process, and reduce the potential safety hazard caused by complex and multiple diseases.

  Methods  Through the analysis of the congestion of patients in the clinical laboratory department of our hospital during the peak period, we reformed the charging system of the consultation table to reduce the operating complexity of the consultants and increase their work efficiency. Moreover, self-service equipment and blood collection windows were also added to shunt patients.

  Results  The serious problem of patient congestion was greatly reduced, and the average waiting time of patients decreased from 16.3 min to 9.7 min, with an average reduction of 6.6 min, which improved patients’ satisfaction.

  Conclusion  Hospitals should focus on patients and optimize the traditional medical treatment process with the improvement of informatization level, so as to meet the needs of the development of modern society.