Formulating in quality strategies and making innovations in service mode of the hospital

Quality is the life of a hospital and the key issue in its development strategy.Quality management has evolved to the stage of overall quality management.Medical quality management will develop in the direction of depth,breadth and higher standards,thus leading to more strict and precise quality management.A new task confronting hospital managers is strengthening research on methods for hospital quality management.As differences among hospitals in the areas of technological capability and quality level decrease,competition among hospitals will be primarily focused on areas of hospital services.That"patients should be the focus of hospitals services"has been the highest spiritual pursuit of hospitals.Hospitals should provide medical,psychological,cultural and emotional services for patients so that the humanistic spirit of being respectful,caring,convenient and serving to patients is well embodied in the whole process of medical service.Whoever pays attention to detailed services wins in the healthcare market.The paper discusses the trends and features of quality management and the evolution of hospital service modes and primary approaches of the PLA General Hospital through analyzing the ways of and experiences in quality construction and the concept,mode,content,system and flow of its services.