基于TOPSIS法的综合医院护理质效评价及层级差异分析

Evaluation of nursing quality and efficiency in general hospitals

  • 摘要: 背景 随着医院精细化管理与绩效改革的不断推进,传统以护理质量或工作量为单一导向的评价模式已难以全面反映护理工作的综合水平。兼顾质量、效率与效能的护理质效评价对于提升护理管理科学化水平具有重要意义。目的 评价综合医院护理质效现状,分析不同级别医院护理质效差异,为护理质效管理提供依据。方法 采用便利抽样法,选取东、中、西部地区二级及三级综合医院为研究对象。应用护理质效评价指标数据采集表,收集2025 年度相关指标数据。通过TOPSIS 法对医院质效进行评分与排名,使用5%双侧Winsorize 缩尾检验评价结果稳健性。结果 共纳入30 家综合医院,其中三级医院19 家、二级医院11 家。在护理质量维度,两级医院在护理不良事件发生率及住院伤病员护理服务满意度方面差异均无统计学意义(P>0.05),护理不良事件发生率均处于较低水平,三级医院和二级医院分别为0.02‰(0,0.16‰)和0(0,0.10‰);门急诊护理服务满意度三级医院显著高于二级医院(P=0.006),分别为99.36%(98.65%,99.81%)和99.43%(98.56%,99.66%)。在护理效率维度,三级医院显著高于二级医院(P<0.001),三级医院伤病员门急诊护理负荷比为343253.85%(165 350%, 798 470.83%), 高于二级医院的135 789.23%(97 023.33%, 170 071.67%); 伤病员收容负荷比为295.42%(198.35%,375.81%),高于二级医院的128.20%(48.09%,159.66%)。在护理效能维度,三级医院在危重症伤病员占比、帮带帮建负荷率、到基层护理服务负荷率及护理教育培训负荷率方面均显著高于二级医院(P<0.05)。其中,危重症伤病员占比为1.30%(0.20%,3.19%),高于二级医院的0.01%(0,0.28%);三级医院帮带帮建负荷率为0.98%(0.15%,2.85%),明显高于二级医院的0(0,0.09%);到基层护理服务负荷率为2.23%(0.18%,3.92%),高于二级医院的0.66%(0.03%,1.00%);护理教育培训负荷率为0.03%(0,1.27%),高于二级医院的0.01%(0,0.27%)。TOPSIS法评价结果显示,三级医院与二级医院护理质效存在一定异质性。三级医院C值分布为0.41 ~ 0.63,变异系数12.3%,整体差异中等;二级医院为0.31 ~ 0.66,变异系数21.7%,内部离散程度更高。经5%双侧Winsorize 缩尾处理后,各医院TOPSIS 排名结果保持一致,提示评价结果稳定可靠。结论 不同层级医院护理质效呈现差异。三级医院在伤病员负荷与危重症护理方面具有优势,但在资源下沉与帮带帮建方面仍需加强;二级医院则在基础护理服务中发挥重要作用,但在能力建设与基层帮扶方面仍存在短板。应以分级诊疗为导向,强化三级医院引领带动作用,提升护理资源下沉能力,同时加强二级医院基层帮扶能力建设,促进护理服务质效整体提升。

     

    Abstract: Background With the continuous advancement of refined hospital management and performance reform, traditional evaluation models focusing solely on nursing quality or workload are no longer sufficient to comprehensively reflect the overall level of nursing services. A comprehensive evaluation of nursing performance that integrates quality, efficiency, and effectiveness is of great significance for improving the scientific management of nursing. Objective To evaluate the current status of nursing performance in general hospitals and analyze differences across hospitals of different levels, thereby providing evidence for nursing performance management. Methods A convenience sampling method was used to select secondary and tertiary general hospitals from eastern, central, and western regions of China. Data for relevant indicators in 2025 were collected using the Nursing Quality and Performance Evaluation Indicator Data Collection Form. The Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) was applied to evaluate and rank hospital nursing quality and performance. The robustness of the evaluation results was assessed using 5% two-sided Winsorization. Results A total of 30 general hospitals were included in this study, comprising 19 tertiary hospitals and 11 secondary hospitals. In the nursing quality dimension, there were no statistically significant differences between tertiary and secondary hospitals in the incidence of nursing adverse events and inpatient nursing service satisfaction (P>0.05). The incidence of nursing adverse events remained at a low level in both groups, with 0.02‰ (0, 0.16‰) in tertiary hospitals and 0 (0, 0.10‰) in secondary hospitals, respectively. For outpatient and emergency nursing service satisfaction, tertiary hospitals were significantly higher than secondary hospitals (P=0.006), with values of 99.36% (98.65%, 99.81%) and 99.43% (98.56%, 99.66%), respectively. In the nursing efficiency dimension, tertiary hospitals were significantly higher than secondary hospitals (P<0.001). The nursing workload ratio for outpatient and emergency care was 343 253.85% (165 350%, 798 470.83%) in tertiary hospitals, higher than 135 789.23% (97 023.33%, 170 071.67%) in secondary hospitals. The inpatient nursing workload ratio was 295.42% (198.35%, 375.81%) in tertiary hospitals, compared with 128.20% (48.09%, 159.66%) in secondary hospitals. In the nursing effectiveness dimension, tertiary hospitals showed significantly higher values than secondary hospitals (P< 0.05) in the proportion of critical patients, workload of nursing assistance and capacity-building, community-level nursing service workload, and nursing education and training workload. Specifically, the proportion of critically ill patients was 1.30% (0.20%, 3.19%) in tertiary hospitals versus 0.01% (0, 0.28%) in secondary hospitals. The workload of nursing assistance and capacitybuilding was 0.98% (0.15%, 2.85%) vs 0 (0, 0.09%), respectively. The community-level nursing service workload was 2.23% (0.18%, 3.92%) vs 0.66% (0.03%, 1.00%), and the nursing education and training workload was 0.03% (0, 1.27%) vs 0.01% (0, 0.27%). The TOPSIS evaluation results indicated heterogeneity in nursing service quality and efficiency between tertiary and secondary hospitals. The C-values of tertiary hospitals ranged from 0.41 to 0.63, with a coefficient of variation of 12.3%, indicating moderate overall variation. In contrast, secondary hospitals ranged from 0.31 to 0.66, with a coefficient of variation of 21.7%, indicating greater internal dispersion. After 5% two-sided Winsorization, the TOPSIS ranking results remained unchanged, suggesting that the evaluation outcomes are stable and robust. Conclusion Differences in nursing performance exist across hospital levels. Tertiary hospitals demonstrate advantages in patient load and critical care nursing but need to further strengthen resource outreach and mentoring support. Secondary hospitals play an important role in basic nursing services but still have shortcomings in capacity building and primary-level support. Guided by the hierarchical diagnosis and treatment system, it is necessary to enhance the leading role of tertiary hospitals and promote the downward flow of nursing resources, while strengthening the primary-level support capacity of secondary hospitals, in order to improve the overall quality and performance of nursing services.

     

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